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Privacy Policy

Multi-X is committed to safeguarding your privacy. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
 
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
 
Definitions:
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations that is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Multi-X
 
Data Protection Principles We promise to follow the following data protection principles:
  • Processing is lawful, fair & transparent.
  • Our Processing activities have lawful grounds.
  • We always consider your rights before Processing Personal Data.
  • We will provide you with information regarding Processing upon request.
  • Processing is limited to its purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited to a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of data.
  • Data Subject’s rights

The Data Subject has the following rights:

  • Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained, and why and by whom it is processed.
  • Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  • Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  • Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  • Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  • Right to object to processing – meaning in certain cases you have the right to object to Processing your Personal Data, for example in the case of direct marketing.
  • Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  • Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  • Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  • Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  • Right to withdraw consent – you have the right to withdraw any given consent for the processing of your Personal Data.
Data we gather
Information you have provided us upon registration. This information is used to create your account, allow you to log in, and customize your experience on our site. This includes:
  • First Name
  • Email
  • Username

Optional information you provide to us via forms. This is any information that you submit to us voluntarily via a form on our website. Each form will always have its own text or video explaining what the form is used for or why we need your information. We will usually gather at a minimum, your name, and your contact email so that we can send you confirmation emails and communicate with you regarding the form you submitted.

This may include:

  • Name
  • Email
  • Username
  • PayPal Email
  • Affiliate IDs
  • Login details for third-party accounts (for example, if you need us to help you set something up)

Information is automatically collected about you. This includes information that is automatically stored by cookies and other session tools. We use this information to check for malicious use of our website, verify that you’re not a robot, and log certain activities on our website. For example:

  • IP address
  • Your browser information

User-generated content. By default, all social features are public. This means, that when you write a comment, write a reply, write a post, post a forum topic, or post a forum topic reply, this becomes public for other users to see. We do not restrict the type of data you can send via these methods, so you should be careful not to share sensitive information via these channels.

  • Anything that you decide to share
  • How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you, and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfill an obligation under law or contract;
  • We use your Personal Data on legitimate grounds and/or with your Consent.
  • On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes: to identify you; to provide you a service or to send/offer you a product; to communicate either for sales or invoicing;
  • On the ground of legitimate interest, we Process your Personal Data for the following purposes: to send you personalized offers* (from us and/or our carefully selected partners); to administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided; As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same to your purchasing history/browsing behavior to be our legitimate interest.
  • With your consent we Process your Personal Data for the following purposes: to send you newsletters and campaign offers (from us and/or our carefully selected partners); to send you updates about our website, our company, and any changes that might be happening (unless you choose to opt-out) for other purposes, we have asked your consent.
  • We Process your Personal Data in order to fulfill obligations rising from law and/or use your Personal Data for options provided by law.
  • We reserve the right to anonymize Personal Data gathered and to use any such data.
  • We will use data outside the scope of this Policy only when it is anonymized.
  • We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.
  • We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that: the link between the purposes, context, and nature of Personal Data is suitable for further Processing; further Processing would not harm your interests and there would be appropriate safeguards for Processing.
  • We will inform you of any further Processing and purposes.
Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.
 
We share your data with:
 
Connected third parties:
Google Analytics We only work with Processing partners who are able to ensure an adequate level of protection for your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
 
How do we secure your data?
We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we promise to notify the suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
 
If you have an account with us, note that you have to keep your username and password secret.
Children We do not intend to collect or knowingly collect information from children. We do not target children with our services.
 
Cookies and other technologies we use:
We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and collect information about users. This is done in order to personalize and enhance your experience with us.
 
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
  • Necessary cookies – These cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – These cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – These cookies are used to track the use and performance of our website and services.
  • Advertising cookies – These cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.
You can remove cookies stored on your computer via your browser settings. We use Google Analytics to measure traffic on our website.
 
Contact Information Data Protection Officer:
If you have any questions regarding Processing your Personal Data, your rights regarding your Personal Data, or this Privacy Policy, Contact us.
  
Changes to this Privacy Policy:
We reserve the right to make a change to this Privacy Policy. The last modification was made on 01 August 2022.